英文实习报告大纲
it is in jinxiu travel agency that i have my e are six departments and i was in two departments: treatmemt department and ticket department. my job is receiving guests in the office and ordering plane ticket for costomers, and some times i also answered the phone, helping visitors understand traveling route of travel agency or taking tickets for them.
because tourism is a service industry, so i want to learn how to communicate with different people and learn some business about travel pay attention to others' every action and every movement, must learn the skill which converses with the visitor. this is i learns the most useful experience in the travel agency.
through this experience, i received some knowledge we must understand first as follows,
first, i ought to kown the traveling place’s inside and outside traffic and the environment protection.
second, the travel agency’s service regulations and management tips.
third, the travel agency’s nature and management business and management model.
travel agency is the professoinal organazation which provides traveling service for people. since the professioal nature, the tourism is the service industry. it provides meal, hotel, route etc service.
service atitude is very important in tourism. you ought to smile to every person in order to make them finding you are friendly. and i must strive for the opportunity. regarding this point, i have the depth experience. because is an intern, therefore the company cannot invest too many resources to you. the company thought the practiceborns with is the practice finished must return to the school tostudy, future not necessarily will be able in the practice unit n practised the unit to arrange the work for you, could not specially teach you more things. after i entered company period oftime, i realize this question. how then solves this problem? whenever after i complete the work task, i all can help other staff to handlesome trivial matters on own initiative. for example: printing, typing, scheduling. this procedure advantage is obtains outside other staffs' favorable impressions, they in unconsciously center already relied on you, some matters were used to it you to do. thus, i have the opportunity to ask for advice other staffs, learns more knowledge,obtains more experiences.
in addition, i must work hard and serious. i found everything is not easy. i can’t make any mistakes when i check the plane ticket or seting a fax, or i can make a worse consequence. and i also should be careful for my writing, it’s very important to make other people understand you meaning well. from this experience, i feel sincere to every person are so important, if you are sincere to others, they can sincere to you too. sincere is very important to communicate with others. and whatever you do, patience and obligation are so important, you should be calm down first and you can d
o it internship is a student must have some experience, it enabled us to understand the social practice, we learned a lot in the classroom attendance less than the fundamental knowledge, but also opened up a vision and experience, as we move further toward the community after laying a solid foundation.
but this experience also make me recognize a lot of shortcomings for myself. it competes very seriously between travel agencys. you not only should take hold of professional knowledge but also you should understand how to get along with different people. i find i’m lack of education and experience. it’s very different between school and social. i feel the theory which learned in school are not the same to the work concept. that’s the reason why we are practice. it can make me strengthen and understand the knowledge in class and bring up our living capability.
i am a foreign language professional tourism students and i learn in books on the management aspects of the knowledge and english, it seems easy to understand, but not put into practice. during this experience, to the unit after the internship experience difficulty of how to personally stood up to the time before aware of their knowledge, abilities and experience is how the lack of. during the internship, i have broadened our horizons, a growth of knowledge, experience the brutal competition in society.
and i have to talk about something about traveling.
first, i found some advertisements in the newspapers and magazines published the almost same routes as in the dining trip accommodation, transport and other more or less the same by diffenent travel agency. because this is the same single product, leading to big price war among travel agencies, travel agencies are bring down the price of a line, which will inevitably lead to a decline in the quality of service, and travel agencies also do not want to develop new tourist routes and tourism products, as a new tourist route development requires substantial financial resources. spent a great cost. and the development of the new line will be out soon after the other copy to use travel agents, this would weaken the competitiveness of the travel agency, so it is imperative to strengthen the tourism property rights, not just the protection of the right to travel, but also to consumers in general to embody a new surprise.
-
电脑公司实习报告鉴定(精选9篇)
电脑公司实习报告鉴定篇1现在看来,沟通中需要做的远远不止这个。沟通需要经验,需要面对不同的人讲不同风格的话;一、珍贵的实习经历转眼间已经在联想实习四周了,经历了很多之前从没遇到过的事情,也结实了志同道合的朋友,心中对这份实习经历充满的是感激和敬畏。在没...
-
大学生暑期社会实践报告(精选5篇)
大学生暑期社会实践报告篇1实习,顾名思义,在实习中学习。在经过一段时间的学习之后,或者说当学习告一段落的时候,我们需要了解自己的所学需要或应当如何应用在实习中。因为任何知识源于实习,归于实习。所以要付诸实习来检验所学。现在即将面临毕业,实习对我们越发重...
-
餐饮类实习报告模板(精选3篇)
餐饮类实习报告模板篇1摘要:实习是每一个大学生必须拥有的一段经历,它使我们在实践中了解企业,在实践中巩固知识,实习又是对每一位学生专业知识的一种经验,它让我们学到了很多课堂上根本就学不到的知识,思维,理念,既开阔了视野,又增长了见识,也是我们走向工作的第一步。...
-
税务事务所实习工作报告(精选6篇)
税务事务所实习工作报告篇1一、实习目的成都,曾被杂志誉为继北京、上海、广州之后的“中国第四城”。作为悠久的历史文化名城,成都在中国经济文化中的地位可见一斑。现又正值中国入世,深化西部大开发的双重历史机遇,如何招商引资,打造城市竞争力,优化经济发展环境,做...